Privacy Policy

Last updated at

Introduction

This Policy explains how Kai Yan Chau, trading as Karen Chau, collects, uses and protects your information when you interact with this website or services.

Who Controls Your Data

The data controller is Kai Yan Chau, trading as Karen Chau. Contact: karenchaustrategy@gmail.com.

Information We Collect

We may collect the following information:

  • Name and contact details, such as email and phone number

  • Project related information and communication

  • Website usage data, via analytics tools

We only collect information necessary to provide and improve our services.

How We Use Information

Your information is used to:

  • Respond to enquiries and requests

  • Communicate about and manage projects

  • Provide and improve our services

  • Maintain internal records

We do not sell or rent your personal data to third parties.

Lawful Basis for Processing

We process your data based on legitimate interest, to respond to enquiries; contract, to deliver agreed services; and if you consent, for optional communications you opt into.

Data Protection

We take reasonable steps to protect your information from unauthorised access, disclosure or misuse. No method of transmission over the internet is completely secure.

Retention

We keep enquiry data for 12 months if no engagement follows. Client contract records are kept for 6 years, as required by UK tax law. After these periods, data is deleted or anonymised.

Third Party Services

We use trusted third party tools, such as analytics and communication platforms, to support our operations. These providers may process limited data under their own privacy policies. We use AI tools, including Perplexity and Claude, to support research and drafting. Training on your data is disabled where the provider allows it.

International Transfers

Where a third party stores data outside the UK, we ensure appropriate safeguards are in place, as required by UK GDPR.

Cookies

Our website may use cookies to improve user experience and analyse traffic. You can disable cookies through your browser settings.

Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Restrict or object to how we use it

  • Request your data in a portable format

Requests can be made through our contact channels.

Right to Complain

You have the right to complain to the Information Commissioner's Office if you have concerns about how your data is handled, at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page.